Telecommunication is an important tool for businesses. It enables companies to communicate effectively with customers and deliver high standards of customer service. Telecommunication is also a key element in teamwork, allowing employees to collaborate easily from wherever they are located. Mobile telecommunication gives companies the opportunity to introduce more flexible working by allowing employees to work efficiently from home. The introduction of smartphones gives employees new levels of productivity and capability on the move.

The telephone remains an important element of a customer service strategy. By using call management techniques, you can handle incoming calls quickly, even when lines are busy, and you can route calls to employees with the right skills to deal with the inquiry. Alternatively, you can offer callers the ability to choose from a range of options, such as "Press '1' for Accounts," or Press '2' for Sales." You can also use the telephone to contact customers proactively, following a service call, for example, or after a purchase.

Collaboration between different departments can help your company improve performance in projects such as new product development, customer relationship management and quality initiatives. According to consultancy McKinsey & Company, collaborative, complex problem solving is the essence of the work of many employees. Telecommunication helps your project teams maintain momentum and make important decisions, even when all members cannot attend meetings. Absent members can join a teleconference or a Web conference if they have a smartphone or computer with Internet connectivity.

 

We are in a time where businesses are more digitally advanced than ever, and as technology improves, organizations’ security postures must be enhanced as well. Failure to do so could result in a costly data breach, as we’ve seen happen with many businesses. Threat actors are going after any type of organization, so in order to protect your business’s data, money and reputation, it is critical that you invest in an advanced security system. But before you can start developing a security program for your organization, it’s critical that you understand the different types of security and how they all work together.

Information security (also known as InfoSec) ensures that both physical and digital data is protected from unauthorized access, use, disclosure, disruption, modification, inspection, recording or destruction. Information security differs from cybersecurity in that InfoSec aims to keep data in any form secure, whereas cybersecurity protects only digital data. If your business is starting to develop a security program, information security is where you should first begin, as it is the foundation for data security.

When you’re creating your information security program, you’ll want to start with having the proper governance structure in place. Governance is the framework established to ensure that the security strategies align with your business objective and goals. Governance bridges the gap between business and information security, so the teams can efficiently work together. The framework also defines the roles, responsibilities and accountabilities of each person and ensures that you are meeting compliance.

When InfoSec experts are developing policies and procedures for an effective information security program, they use the CIA (confidentiality, integrity and availability) triad as a guide. The components of the CIA triad are:

• Confidentiality: ensures information is inaccessible to unauthorized people—most commonly enforced through encryption—which is available in many forms

• Integrity: protects information and systems from being modified by unauthorized people; ensures the data is accurate and trustworthy

• Availability: ensures authorized people can access the information when needed and that all hardware and software are maintained properly and updated when necessary

 

As a business leader, it is your responsibility to build a culture of security awareness and fill in the gaps in your team's cyber security knowledge and understanding. It’s essential that your workforce be informed of cyber security risks, so it will be less likely for an employee to fall victim to an attack. Provide your employees the necessary training and technology to strengthen your organization’s human firewall and mitigate the possibility of a cyber attack.

Network security, a subset of cyber security, aims to protect any data that is being sent through devices in your network to ensure that the information is not changed or intercepted. The role of network security is to protect the organization’s IT infrastructure from all types of cyber threats including:

• Viruses, worms and Trojan horses

• Zero-day attacks

• Hacker attacks

• Denial of service attacks

• Spyware and adware

 

When your network security is compromised, your first priority should be to get the attackers out as quickly as possible. The longer they stay in your network, the more time they have to steal your private data. According to Pokémon Institute’s 2013 Cost of Data Breach study, excluding catastrophic or mega data security breaches, the average cost of a data breach per compromised record in the U.S. is $188. The average total cost to an organization in the U.S. is more than $5.4 million. The most effective method of lessening the total cost is by getting the attackers out of your network as soon as possible.

  I  decided to undertake this project in a bid to form Information Technology, Telecommunication, Network Engineering Information System Design & Cybersecurity, Consulting inc on September 10 2016 with the help of Patricia K.Hammar, President of PKH ENTERPRISE-PKHAMMAR (Legal Support for Small Business-PHAMMAR@PKHENTERPRISE.COM)

​

This company is registered with IRS-EIN #81-3168196(Depart of Treasury) in the State of Maryland ( Department of Taxation 5000000000091578)-United States of America